Privacy Policy

1. Who is responsible for your data

The controller of your personal data is Social Commerce Ltd, a private limited company registered in England and Wales, Company Number 15286207, registered office 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ("Folo", "we", "us", "our"). Social Commerce Ltd also operates other products, including Fanogram and Receipt, on the same account, data and payment systems; see Section 8 (Sharing across Folo, Fanogram and Receipt).

Social Commerce Ltd is registered with the UK Information Commissioner's Office under registration reference ZB755605. This Privacy Policy applies to Folo; the group's ICO registration and data-protection contact point are shared across its products. For data-protection queries, contact dataprotection@knky.co or call 0191 6941006.

2. Information we collect

We collect the details you provide when you sign up (name, handle, email), the content you create or interact with, and basic technical data such as device information and approximate location. Where a feature requires identity or age verification, we collect the documents and biometric checks that verification needs, through our verification providers.

3. How we use your information

We use your information to run the service, process payments, personalise what you see, keep the platform safe (including age assurance and content moderation), and communicate with you. We do not sell your personal data.

4. Payment data

Card and payment details are handled by our payment processors and are not stored in full on Folo's own servers. We retain only the transaction records and masked payment references (for example, a card's last four digits) needed to run the service, resolve disputes and meet our accounting and tax obligations.

5. Sharing and disclosure

We share information with service providers who help us operate Folo (for example, hosting, payments, identity and age verification, and customer support), and where required by law or to protect the rights, property or safety of Folo, our users or the public. A current list of categories of recipients is available on request via our Help centre.

6. Within our corporate group

We may share your personal data with other companies in our corporate group, meaning platforms and services operated by Social Commerce Ltd (including Fanogram and Receipt, and any successor platform to which the Folo service, or part of it, is migrated), where necessary for: providing and improving our services; account and service continuity, including migration of your account, content, transaction history and verification status to a successor or affiliated platform; security, fraud prevention and compliance; customer support; and internal administration and analytics.

Group companies which process your personal data do so under the same standards of protection described in this Privacy Policy and under intra-group data-protection arrangements. Where a migration of your account to an affiliated platform materially changes who controls your personal data or how it is used, we will inform you in advance and, where required by law, seek your consent.

7. Cookies and similar technologies

We use strictly-necessary, performance, functionality and (where you consent) targeting cookies and similar technologies. You can review and change your choices at any time; see our Cookie Policy for the categories we use, how long each is stored, and how to control or delete them.

8. Sharing across Folo, Fanogram and Receipt (single sign-on)

Folo, Fanogram and Receipt share the same account, identity, chat, vault and payment systems. Where you use the same credentials across more than one of these products, the account-level data needed to recognise you as the same person and to keep your choices consistent, such as your sign-in identity and your cookie/privacy consent, is held once and read by whichever of the three products you are using, rather than being collected separately by each.

Product-specific data, such as the content you post or buy on one product, is not automatically shown on another product unless that specific feature says so (for example, a creator's Folo profile may be mirrored into Fanogram as a mini-profile; our Terms of Service describe which features cross over). Deleting your account or exercising a right in Section 9 applies to this shared data; where a product additionally holds data that is not part of the shared systems, we will tell you if that data needs a separate request.

9. Your choices and rights

You can edit your profile, adjust privacy toggles, download your data, or delete your account from Settings. Depending on where you live, you may also have rights to access, correct, delete, restrict or object to our processing of your personal data, and to data portability. To exercise these rights, contact us using the details in Section 11.

10. Data retention

We keep your information for as long as your account is active and as needed to comply with our legal, tax, fraud-prevention and content-moderation obligations. When you delete your account, we delete or anonymise your personal data except where we are required or permitted by law to keep specific records for longer (for example, transaction records for accounting purposes, or records we must preserve in response to a legal process or a safety report).

11. Contact

For privacy questions or to exercise a data-protection right, email privacy@folo.co or reach our team via the Help centre. For general support, email support@folo.co.